DS 7.5 - Automation Tasks are in Queued or Pending state

Problem:

Automation Tasks are in Queued or Pending state with "Waiting for the agent to get the task" message.

Cause:

The PectAgent (SMA in automation) does not get registered and tasks don't get executed

Troubleshooting Steps:

1 - Run a report as follows:

reports -> all reports -> notification server management -> Agent -> Agent registration Status

2 - Search for Status: "pending" or "blocked"

3 - Check the "Agent Registration Policy" at:

Settings -> all settings -> Agents/Plug-ins -> Symantec Management agent -> Settings -> Registration Policies

"Agent Registration" must be "ON"

and for troubleshooting purpouses "Host Name" should be set to "*"

4 - Access Resource Membership update:

5 - Run a Policy Update Schedule:

6 - reboot Pectagent by launching runagent.bat in automation

7 - Test The task

Thank You,

Best Regards,

Mauro

NOTE:

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